FAQ

Frequently Asked Questions (FAQ)

1. What does Big Apples World sell?

We offer a range of products including t-shirts, sweaters, hats, bags, accessories, and digital downloads inspired by the Big Apples brand story.

2. When is the store open?

The Big Apples World store currently opens twice a month with a 48-hour shopping window each time.

Please note: this schedule may change in the future.

3. Do you ship worldwide?

Yes, we ship worldwide from our warehouse in Toronto, Canada.

4. How long does shipping take?

Shipping times depend on your location.

• Canada & USA: typically 3–5 business days
• International: delivery times vary by country
• Rush delivery: available at checkout

5. What is your refund or exchange policy?

All sales are final. We do not offer refunds or exchanges, so please carefully review product details, sizes, and descriptions before placing your order.

6. What is Big Apples World?

Big Apples World is directly connected to the Big Apples brand story. His Massiah family continues Hozea’s legacy and vision through the products and content they create.

7. How can I get early access to the store?

The best way is to join our email list. Subscribers are notified before the store opens and may receive special announcements.

8. How can I contact you?

For all inquiries please email or fill out the contact form.